Payment & Return Policy

Payment

Safety is important to us.

The entire order and payment process occurs in a secure environment thanks to our website being SSL-certified. SSL stands for Secure Sockets Layer, which means all data transference will be encrypted, preventing third parties from reading and modifying any information.

Our payment options

The accepted payment methods in our web store are:

  • PayPal
  • iDEAL
  • Card transaction (American Express, Maestro, Master Card, Visa)
  • Bancontact
  • Giropay
  • Giftcards (VVV Giftcard, Webshop Giftcard)
  • SOFORT Banking

No extra payments are issued for the different payment options offered above.

Contact us for any related questions.

Return Policy

In case you are dissatisfied with a product you’ve bought, you can return it and receive a full refund.

Withdrawal period

You can return the product within 14 days after receiving them. Contact De Theespecialist as soon as possible (within the withdrawal period) with your intentions to return a product via phone or email. You will receive a confirmation and should return the products to De Theespecialist within the 14 days after reporting the return.

Exchange

If you received the wrong products or for other reasons want to exchange one or more of your products, you can use the withdrawal period to do so. The products must be undamaged and unopened. Contact De Theespecialist of your wish to exchange and which products, and return the products to De Theespecialist within the 14 days after reporting the return.

Shipping costs

We do not refund any postage costs for returns, except for the following exceptions:

  • You received an incorrect product.
  • The product you received got damaged during delivery.
  • You received an expired product.

See our Terms and Conditions page for more information, or contact us (by contact form or phone) for any further questions regarding your purchases or account on the webstore.

Hari’s Treasure webstore is empowered by De Theespecialist.

Address:

De Theespecialist

Woenselsestraat 352 B

5623 EG, Eindhoven

The Netherlands

 

Telephone: +31(0)85-0186546

E-mail: orderdesk@detheespecialist.nl

Vat No: NL1425.64.400.B02

IBAN: NL09 RABO 0146 620534

BIC: RABONL2U