Return Policy

 

Full Guarantee 
If you are not satisfied with a product that you have bought, please return it to us for a full refund. We regret, however, that we cannot refund return postage costs for non-faulty products. Van den Broek Retail makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact us within eight days of receipt and return the package within fourteen days, for a replacement to be sent. If you have not received your order within seven working days from the dispatch date, customers should contact us by sending a mail to info@detheespecialist.nl.

Refunds 
If your purchase from Van den Broek Retail is found to be faulty, damaged or unsatisfactory, please return it to us per the instructions above for a full refund. Refunds for valid claims will be made via the same method of payment as used to place your order. You have to inform Van den Broek Retail in writing (via e-mail or letter) of your intending. You need to send the product - after consultation with Van den Broek Retail - to a return address determined by Van den Broek Retail. This should be done in the original, undamaged packaging. Opened packages are not reversed, opening the package means that the product or products are to be maintained. Consumers should bear the costs and risk for shipment.

Cancellation
You may cancel your order by informing us of this by e-mailing info@detheespecialist.nl any time up to seven days from receiving delivery. Goods are to be returned to us at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. We will refund your money within fourteen days of receipt of the goods or within thirty days of your cancellation, whichever is the earlier. You have to inform Van den Broek Retail in writing (via e-mail or letter) of your intending. You need to send the product - after consultation with Van den Broek Retail - to a return address determined by Van den Broek Retail.